FAQs

Canyoning FAQ's

All trips require confidence in moving water, as opposed to swimming ability. This may vary depending on the trip and the water levels in the canyon on the day. Our half-day Queenstown trip is more suitable for lower levels of water confidence.

Our Queenstown trip is ideal for those who are new to canyoning. Our Routeburn trip is more challenging and suited to those who have previous experience in canyoning or similar outdoor pursuits.

Yes. If you really don’t want to do any of the elements once you are in the canyon we can provide alternative options. You can choose your level of challenge. Our guides can provide alternatives to make sure you are comfortable during the entire trip.

We don’t recommend you wear glasses in the canyon. Contact lenses are better but can still fall out. If you only have glasses, ensure you have a sports strap or tie and let your guide know before departure. Glasses are worn at clients risk.

All you need is your confidence in moving water. We also recommend that you bring a thermal layer (polypro or merino). We will provide all equipment including wetsuits, helmets, socks and booties. We recommend you do not bring any valuables with you. They can be stored at the Adventure Centre in Queenstown where your trip departs from.

Yes! However, you will be wearing a wetsuit, buoyancy aid and wetsuit booties. Canyoning is a perfect rainy day activity as you’re going to get wet anyway!

Traditional cameras are not permitted in the canyon for safety reasons.

Our guides take photos during your trip which will be available for purchase but please keep in mind that photos are being taken in a challenging environment and may not all turn out.

We also offer a GoPro hire service or you can bring your own but these must be mounted to your helmet at all times.

Yes. We can organise trips to suit your needs. Canyoning is perfect for group activity, team building and corporate events.

24 hours notice of cancellation in order to receive a full refund. For any reason we should cancel a trip we will provide a full refund.

Canyon Explorers operates trips between 1st Oct – 30th April.

Climbing FAQ's

The starting point is located 2 minutes drive from Queenstown. Transport is provided.

Harnesses, helmets, via ferrata leashes.

Our climbing trips can be conducted in most weather conditions. We may cancel or modify any trips in the interest of safety.

A warm layer, water and sturdy, grippy footwear. We don’t suggest wearing rings as these may scratch on the metal rungs.
Valuables can be left at our Adventure Centre Base.

Yes it is possible. Any fall will be stopped by the via ferrata leashes which are attached to the steel cable. As long as you have followed instructions from your guide, you will be securely clipped in the entire climb. The via ferrata system is designed to reduce the probability of falling and to minimise the consequences should a fall occur.

Yes, if necessary, there are a number of exit routes available.

Please contact us if anyone weighs 40 kg or under so that we can assess suitability.

Yes. We can organise trips to suit all your needs. Climbing is perfect for groups, team building and corporate events.

No, but we do recommend that you have a a moderate level of fitness and are comfortable with heights.

Glasses and sunglasses are OK. We recommend a sports strap or a tie so you don’t lose them.

24 hours notice of cancellation in order to receive a full refund. For any reason we should cancel a trip we will provide a full refund.

Yes. It must be taken at your own risk and be securely fastened to your body.

Our guides take photos during your trip which will be available for purchase but please keep in mind that photos are being taken in a challenging environment and may not all turn out.

We also offer a Go Pro rental service or you can bring your own but it must be mounted to your helmet at all times.

No. Our climbing routes are not accessible to the public as there is not an appropriate place for a spectator to watch safely.

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Canyoning.co.nz and ViaFerrata.co.nz have relaunched as Canyon Explorers. Same epic team, same amazing adventures