Terms & Conditions

1. Physical condition and experience
Our canyoning trips suit any person in good physical condition with good water confidence. It is not necessary to be a strong swimmer.
Our climbing trips suit any person in good physical condition with confidence with heights. It is not necessary to be a climber.
Please talk to your guide if you have any doubts. They will undertake all necessary precautions to ensure your safety.

2. High water – canyoning
Following heavy rain canyon water levels may rise, therefore, a high water level may result in the cancellation, amendment or variation of your canyoning trip.

3. Minimum age
Minimum age guidelines exist for each activity. It is, however more important that children are confident and fit our equipment (wetsuits, buoyancy aids and harnesses) adequately. Please pop in and see us at least 24 hours before your trip so we can assess your child’s size and give you any further relevant information.

Minimum ages are as follows:

  • Half Day Canyoning – 12+
  • Full Day Canyoning – 15+
  • Climbing – 12+

Children under the age of 16 need to be accompanied by a parent or guardian. Children under the age of 18 must have parent or guardian signed consent. A parent/guardian must sign our waiver on behalf of the underage (under 18) participant at check in.

4. Alcohol and drugs
Please do not consume alcohol or drugs before your excursion. In case of doubt and for security reasons we do reserve the right to refuse any person from taking part in our activity.

5. Participation obligations of the participant, participation conditions
For all canyoning and climbing experiences, good health is a prerequisite. It is the obligation of the participant to tell the operator of any health problems. Under no circumstances can one participate when under the influence of drugs, alcohol or any other psycho chemicals which are similarly debilitating.

Our health and safety policy does not permit us to carry persons who:

  • Are under the influence of alcohol or drugs
  • Are pregnant
  • Do not fit the equipment provided
  • Weigh more than 120 kg (you may be required to be weighed prior to a trip departure)
  • Have some medical or health condition(s) that may be affected by this activity

5.1. Cameras
Held hand cameras or other hand held recording devices cannot be taken into the canyons during our canyoning trips for safety reasons.
Helmet or chest mounted Go Pro or similar may be taken subject to agreeing to the specific terms & conditions related to their use.
Handheld cameras or other handheld recording devices may be taken on our climbing trips subject to agreeing to the specific terms & conditions related to their use. The participant shall not hold the operator liability for any damage or loss.

5.2. Obligations
The customer is obligated to fulfill the participation conditions and to strictly follow the instructions of the operator, the adventure guide or other staff.

Not adhering to the instructions or participation conditions of the activity may lead to the participant being excluded from the activity by the operator. When exclusion from the activity occurs before the activity, the annulment conditions according to clause 9, 9.1 and 9.2 are valid. After the start of the activity, a refund is at the discretion of the operator. If weather conditions do not allow the trip to be carried out, the participant has the right to change the trip to a later date or the trip fee will be refunded under exclusion of further claims.

6. Insurance
The participants are not insured by us, as the operator. The participant should have sufficient travel, injury, sickness and accident insurance coverage (including sporting accidents). Most visitors to New Zealand are covered by ACC for accidental injury whilst in New Zealand. Please visit http://www.acc.co.nz/ for details.

7. Bookings
You can book directly with Canyon Explorers or through any booking agent. With your booking you acknowledge the general contract conditions as a component of the contract between yourself and the operator.

When booking a group of seven people or more, we require confirmation of numbers and payment from the group no later than seven days prior to the trip departure. If groups of seven or more cancel outside the seven day policy, a full refund will be issued.

8. Minimum number of participants
With all activities there is a minimum number of paying participants required. If the minimum number is not reached, the operator can cancel the activity and a full refund will be made.

9. Payment/Cancellation Conditions
Full payment is to be made to Canyon Explorers or the booking agent in advance of the activity taking place.

  • Cancellation by you OUTSIDE 24 hours of the trip departure time – FULL refund is due
  • Cancellation by you within 24 hours of the trip departure time – NO refund is due
  • Cancellation by you on the day of the scheduled activity/no shows – NO refund is due

In the case of illness advised on the day of the scheduled activity a doctors’ note is required for a FULL refund

9.1 Cancellation before the start of the activity
The operator can cancel the activity due to weather conditions, official measures, higher powers, safety or other factors which may make the activity difficult, dangerous or not possible.

9.2. Discontinuation of the activity by the customer
If the participant discontinues or leaves the activity before it is over, any refund and all other costs additionally incurred are at the discretion of the operator.

10. Prize Winners
Prize winner vouchers are on a space available basis and full paying customers always have priority. This voucher is non-transferable, has no retail dollar value and cannot be sold. For this reason we will confirm your space no earlier than 30 minutes before a trip is due to depart. You have the option to upgrade your trip, or bring a paying friend to guarantee your spot on one of our trips. Feel free to pop in and see us at 39 Camp Street, Queenstown in advance if you have any queries about your prize winner voucher.

Disclosure: Adventure activities involve a risk of serious harm or death. Clients should be aware that Canyon Explorers cannot guarantee client’s safety. Trips can be physically and mentally demanding and require clients to be comfortable and confident with moving over uneven and possibly slippery terrain, being in the water and dealing with heights. Clients should follow guide instructions at all times and understand that this is critical to their safety and that of the group.

Canyoning.co.nz and ViaFerrata.co.nz have relaunched as Canyon Explorers. Same epic team, same amazing adventures

Andee

ADVENTURE GUIDE


NATIONALITY: American
LANGUAGE: English, Spanish & Sarcasm
GUIDING EXPERIENCE: Costa Rica & USA

Meet Andee a.k.a Diesel. Andee is passionate about women’s involvement in outdoor sports and is a fantastic role model – canyoning, kayaking, hiking and getting involved in all adrenaline sports!
 
She loves Queenstown for all of its outdoor adventures, as well as being a great spot to people watch and hang out with the cute ducks (Andee is obsessed about the ducks!).
 
Her relaxing days off include working in her garden or laying on the couch demolishing pizza and pineapple soft serve ice cream. Fun fact: Andee’s favourite Cards Against Humanity white card is “Bees”?!?

BOB

Frontline Staff


NATIONALITY: British  LANGUAGE: English

Bob worked with us over winter and we managed to convince him to stay for the summer!
 
Actually, he just realised that there were still many adventures to be had here in Queenstown, but we’re totally going to take credit for it. He’s passionate about skiing and when he’s not at work you’ll find Bob going up and down the mountain using a variety of apparatus, often eating his favourite food, ice cream at the same time.
 
Fun fact about Bob – he has a Masters Degree in Physics from the University of Oxford! We encourage everybody to ask Bob about all things physics – Why is the sky blue? What is centrifugal force? We haven’t been able to stump him yet!

Kaden

HEAD GUIDE


NATIONALITY: American
LANGUAGE: English
GUIDING EXPERIENCE: USA, New Zealand & Japan

Kaden is our Head Guide and is from Utah. He is super passionate about climbing, skiing, and most of all canyoning.
 
In his own words, he enjoys being super badass – if he is not enjoying the great outdoors then you will usually find him in the gym pumping some iron! Kaden has spent the last 6 years as a canyon guide in the deserts of southern Utah (specifically Zion National Park) in the summer and skiing in winter.
 
In 2015 he decided to chase the summer and came to the (in his own words) “most beautiful country in the Southern Hemisphere” and has kept coming back since. Kaden’s fun fact is that his mom thinks he’s super rad, we tend to agree!

Taylor

adventure guide


Nationality: American
Language: English & Spanish
Guiding Experience: New Zealand

We’re stoked to have Taylor a.k.a Dragon back for his second year with us! After guiding here last season, Taylor couldn’t wait to come back and get up to all things radical. On his days off, you’ll find Taylor with taco in hand, listening to the guy that sings with his dog. You know the one.
 
His spirit animal is a crow and he is passionate about ‘getting stoked out of his mind’ – his exact words. We dare you to bring Taylor some celery and when you do, you might get to hear his extremely loud scream which could possibly be his super power.

ALEX

ADVENTURE GUIDE


NATIONALITY: English – Kiwi 
LANGUAGE: English, French, German
GUIDING EXPERIENCE: Switzerland & New Zealand

Alex, better known as The Machine, is British but claims that she is also part Kiwi. We convinced her to come to Queenstown by promising her beautiful canyons, sick mountain biking and incredible people. So far, we’re living up to her expectations!
 
On her days off you’ll find Alex hanging out with Bruce, her beloved bike, eating all the food (her exact words) and smashing the boys at the gym. Her six pack is waay better than theirs! She plays a mean flute, is slightly obsessed about peanut butter and passionate about hummus.
 
Interesting fact – Alex can’t stand watching or hearing people brush their teeth! Anyone got a toothbrush?!?

RIKI

OPERATIONS MANAGER


NATIONALITY: Kiwi
LANGUAGE: English
GUIDING EXPERIENCE: New Zealand & Switzerland

Riki spent most of his childhood in a tiny town called Waikari in the Cantebury area, mixed with a short stint in Papua New Guinea.
 
Passionate about positive adventure experiences, Riki has guided in Auckland, Abel Tasman, Wanaka and Switzerland. Riki came to Queenstown to continue developing his professional career and to make the most of all the adventures in the adventure capital of the world!
 
When Riki isn’t working with our team on creating awesome experiences, you’ll find him obsessing over wind patterns, running off very high cliffs with a parachute or kite surfing. He literally drools over the salads at Big Fig but has no respect for lovers of pineapple on pizza!